REFUND POLICY

At Vursye, we are committed to delivering high-quality automation solutions tailored to your business needs. Because our services are custom-built, our refund policy is structured to be fair, transparent, and aligned with industry standards.
 

1. Service-Based Work
Due to the customized nature of our services, refunds are generally not provided once work has commenced. This includes but is not limited to consultation, strategy planning, workflow development, training, and implementation.

However, if you believe there is a valid concern with the service delivered, we encourage you to contact us at contact@vursye.com within 7 days of project delivery. We will review your case in good faith and may offer a resolution, which may include a partial refund or additional support at no extra charge.
 

2. Retainer or Ongoing Services
For clients on monthly retainers or ongoing service plans:

You may cancel your plan at any time with 7 days’ written notice before your next billing cycle.

No refunds are issued for unused time within the active billing period.

Any prepaid but unused future months will be refunded upon request if services have not yet begun.
 

3. Deposits
Deposits made to secure project slots or initiate work are non-refundable, unless otherwise agreed in writing. This compensates for reserved time, resources, and opportunity costs.
 

4. Exceptions
In rare cases where an error has occurred on our part or a service was not delivered as agreed, we may issue a full or partial refund at our sole discretion. Any such resolution will be made in writing and is not precedent-setting for future cases.
 

5. How to Request a Refund
To request a refund or dispute a charge, please contact us at:
contact@vursye.com
Include your name, project reference, invoice number, and a brief explanation of your request.
 

6. Policy Updates
Vursye reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website with the revised effective date.